Privacy & Cookies Policy

The Privacy Policy and Cookies Policy for Pamela Golden / PamelaGolden.com describe why and how we collect and use the personal information of our customers and website visitors. The policies also describe your options to choose how we collect and use your personal data and how to contact us with any concerns and requests to in relation to that.

If you have any questions, comments or concerns about any aspect of our Privacy Policy or Cookies Policy, please contact us using the details set out in the “Further questions and contacts” sections at the end of each Policy.

 

PRIVACY POLICY

We care about your privacy and believe in transparency. That’s why we are committed to being upfront about our privacy practices. We only collect personal information necessary to deliver our services and we handle it carefully and sensibly.

Scope of this Privacy Policy

This policy applies only to the actions of Pamela Golden and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

Sections

Below you will find information about the following:

  1. Definitions
  2. Lawfulness of processing
  3. Collection of personal Data when visiting our website
  4. Our use of Data
  5. How we share your personal information and who we share it with
  6. International Transfers
  7. Security measures
  8. Retention periods
  9. Your Rights
  10. Changes to the Privacy Policy
  11. Data Protection Authority
  12. Further questions, making a complaint and contacts

1. Definitions
In order to guarantee that the processing of personal data is explained to you in a transparent and understandable way, we would like to inform you about the various legal terms, which will also be used in this privacy declaration:

Personal Data / Data
Collectively all information that you submit to Pamela Golden via the website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;

Processing
“Processing” means any process or series of operations related to personal data, such as collecting, gathering, organizing, sorting, storing, adapting or modifying, reading, querying, using, disclosure by transmission, dissemination or other form of provision, matching or linking, restriction, erasure or destruction, with or without the aid of automated procedures.

Restriction of processing
“Restriction of processing” means the marking of stored personal data with the aim to limit their future processing.

Profiling
“Profiling” means any kind of automated processing of personal data that consists in using that personal information to evaluate certain personal aspects relating to a natural person, in particular in order to analyse and predict aspects relating to job performance, economic situation, health, personal preferences, interests, reliability, behaviour, location or relocation of that natural person.

Pseudonymisation
“Pseudonymisation” means the processing of personal data in such a way that personal data can no longer be attributed to a specific data subject without adding additional information, provided that such additional information is kept separate and subject to technical and organizational measures to ensure that the personal data cannot be assigned to an identified or identifiable natural person.

Filing system
“Filing system” means any structured set of personal data which are accessible according to specific criteria, whether centralised, decentralised or dispersed on a functional or geographical basis.

Controller / Data Controller
For the purposes of the applicable Data Protection Laws, Pamela Golden is the “data controller” of the personal data that we collect from you. This means that Pamela Golden determines the purposes and manner in which your Data is processed.

 Processor
“Processor“ means a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller.

Recipient
“Recipient“ means a natural or legal person, public authority, agency or another body, to which the personal data are disclosed, whether a third party or not. However, public authorities which may receive personal data in the framework of a particular inquiry in accordance with Union or Member State law shall not be regarded as recipients; the processing of those data by those public authorities shall be in compliance with the applicable data protection rules according to the purposes of the processing.

Third party
“Third party“ means a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.

Consent
“Consent“ of the data subject means any freely given, specific, informed and unambiguous indication of the data subject’s wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her.

Cookies
Cookies are small text files placed on your computer by this Website when you visit the Website or use certain parts/features of the Website. Details of the cookies used by this Website are set out in the Cookie Policy below (“Cookies”)

Data Protection Laws
Any applicable law relating to the processing of personal Data, including but not limited to the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;

GDPR
The General Data Protection Regulation (EU) 2016/679;

UK and EU Cookie Law
The Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;

User or you
Any third party that accesses the Website and is not either (i) employed by Pamela Golden and acting in the course of employment or (ii) engaged as a consultant or otherwise providing services to Pamela Golden and accessing the Website in connection with the provision of such services;

Pamela Golden, we or us
Pamela Golden is a self-employed business owner, with registered address: 227 Lanark Road, London, Westminster, W9 1EA.

Website or Site
The website you are currently using, PamelaGolden.com, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

 

  1. Lawfulness of processing

The processing of personal data shall only be lawful if there is a legal basis for processing. According to article 6, section 1 a – f GDPR, a legal basis can be as follows:

  1. The data subject has given consent to the processing of his or her personal data for one or more specific purposes;
  2. processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract;
  3. processing is necessary for compliance with a legal obligation to which the controller is subject;
  4. processing is necessary in order to protect the vital interests of the data subject or of another natural person;
  5. processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;
  6. processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child.

 

  1. Collection of personal data when visiting our website

If using the website purely for information purposes, i.e. if you have not registered with us, do not order anything or are not forwarding information to us by another means, we shall only collect the personal data which your browser transmits to our server. If you wish to view our website, we collect the following data which is technically necessary for us to display our website to you and to guarantee stability and security (legal basis is art. 6, section 1, clause 1 lit. f GDPR):

  • IP address
  • Date and time of the query
  • Time zone difference to Greenwich Mean Time (GMT)
  • Content of the request (specific page)
  • Access status / HTTP status code
  • Data volume transferred in each instance
  • Website from which the request originates (browser type)
  • Browser
  • User’s operating system and user interface
  • Browser software language and version
  1. Information on the collection of personal data

In the following section, we would like to inform you about the collection of personal data when using our website contact form, email address or email newsletter.

Contact Form / Email
If you contact us by email or using our Contact form, we will store the information you provide us with (your name and email address or telephone number) to respond to your query. We will erase the data we collected on this basis when it is no longer required, or we will restrict the processing where we have to comply with statutory retention requirements.

For the delivery of direct marketing to you via email or telephone, we’ll need your consent, whether via an opt-in or soft opt-in:

  • A soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask for more details about a particular product/service, and we are marketing similar products/services). Under “soft opt-in” consent, we will take your consent as given unless you opt-in.
  • For other types of online marketing, we are required to obtain your explicit consent; that is, you need to take positive affirmative action when consenting by, for example, checking a tick box that we provide on our Contact form;
  • If you are not satisfied about our approach to marketing, you have the rights to withdraw consent at any time. To find out how to withdraw your consent, see the section headed “Your Rights” below.


Email Newsletter
With your consent, you can subscribe to our mail list and receive updates and occasional newsletters, with which we inform you about our current interesting offers and news. The advertised goods and services are named in the declaration of consent. The legal basis is article 6, section 1, clause 1 a, GDPR.

We use the so-called double-opt-in-process for the registration to our newsletter. This means that after your registration we will send you an email to the given email address, in which we ask you for confirmation that you wish the newsletter to be sent. If you do not confirm your registration within 24 hours, your information will be blocked and automatically deleted after one month. In addition, we will store your IP addresses and times of registration and confirmation. The purpose of the procedure is to confirm your registration and, if necessary, to clarify any possible misuse of your personal data.

The only required information for sending the newsletter is your email address. Entering additional, separately marked data is voluntary and will be used to address you personally. After your confirmation, we will save your e-mail address for the purpose of sending you the newsletter.

You can revoke your consent to the transmission of the newsletter at any time and unsubscribe from the newsletter. You can declare the cancellation by clicking on the link provided in each newsletter email or by sending a message to the contact details stated in the legal notice.

We use the external service provider Mailchimp as a processor for the transmission of the newsletter. We have concluded a separate data processing agreement with the service provider to ensure the protection of your personal data. More information about Mailchimp can be found on the website https://www.Mailchimp.com

  1. Our use of Data

We collect, store and use the information you provide for the following reasons:

  • Improvement of our products/services
  • Transmission by email of marketing materials that may be of interest to you
  • Contact for market research purposes which may be done using email, telephone or mail. Such information may be used to customise or update the Website.

We may use your Data/information for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your Rights” below).

  • Our legitimate interests could include to:
    • run, grow, develop and deliver our services ;
    • better understand how people interact with our website;
    • determine the effectiveness of our promotional campaigns and advertising; and
    • enhance, modify, personalise or otherwise improve our services and communications for the benefit of our customers.

We collect, store and use the information that we receive from your use of our services or third parties for the following reasons:

  • Analytics tools – to improve services on our Site.
  • Other information – to respond to your enquiries via our online forms and email, to maintain your account and purchased products, to have an accurate record of any inquiries in case of a dispute and to identify certain characteristics that could help us optimize and improve our products and services.
  1. How we share your personal information and who we share it with

All personal information collected by Pamela Golden is treated as confidential. We disclose entire or part of your data in the limited circumstances described below and with appropriate safeguards on your privacy:

  • If we are required by law – we will disclose information about you in response to a subpoena, court order, or other legitimate governmental request.
  • Our employees or independent contractors –  we will disclose information about you to our business partners, external consultants, auditors, collaborators or other third parties, some of our employees, and individuals who are our independent contractors that need to know the information in order to help us provide our services or to process the information on our behalf and also for administrative purposes, billing and tax and all other purposes related to the management of your account. We require all of them to comply strictly with this Privacy Policy.
  • Third Party Vendors – we will share information with third party vendors based within the European Union and United States, Data Center services providers based within the European Union and United States, external advisors/consultants, business partners, tax, accounting and legal companies, collaborators based within the European Union and United States, who need to know information about you in order to provide various services on our behalf. This group includes vendors that help us provide our services such as payment providers that process your credit card information or information about alternative payment methods and invoicing, and accounting companies as well as vendors that help us prevent fraud. We will only share information about you that is necessary for the third party vendor to provide the requested service. These companies will process the provided data under instructions of Pamela Golden and in compliance with this Privacy Policy. We do not authorize vendors to retain, share, store or use your personally identifiable information for any secondary purposes.
  • To Protect Rights and Property – We will share account and personal information with companies, organizations or individuals when we believe in good-faith that access, use, preservation or disclosure of the information is necessary to meet any applicable law, comply with regulation, legal process or enforceable request; to enforce or apply our Terms of Service and other agreements; to investigate potential violations; to protect against harm to the rights, property or safety of Pamela Golden, our users or the public as required or permitted by law. To the extent we are legally permitted to do so, we will take all reasonable steps to notify you in the event that we are required to provide your personal information to third parties as part of legal process.
  • With Your Consent – with your explicit consent or at your direction we may share and disclose information you have authorized us to with third parties. We will not, however, sell, rent, share or otherwise disclose personally identifiable information for commercial purposes in any way that is contrary to the commitments made in this Privacy Policy. We will take all reasonable steps to notify you when and what information might go to third parties and you will be able to choose whether to share it or not.

 

  1. International transfers

We host, store or otherwise handle your personal information within the borders of European Economic Area (EEA) and the USA.

We will make sure that any transfers of your personal information from one country to another comply with the data protection and privacy laws that apply.

European data protection laws, in particular, include specific rules on transferring personal information outside the EEA.

You can find out further information about the rules on data transfers outside the EEA, including the mechanisms that we rely upon, on the European Commission website here.

In any event, your information will be processed in accordance with this Privacy Policy.  If you would like further information about the global handling of your personal information, please contact us using the details set out in the “Further questions, making a complaint and contacts” section below.

  1. Security measures

We use Secure Sockets Layer (SSL) software to encrypt the information you enter on our Site in order to protect its security during transmission to and from our Site. When storing information, we protect its security by encryption and pseudonymisation of critical data.

We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures require us in some cases to request proof of identity before disclosing personal information to you.

Although we take all these measures to maintain the safety and security of your personal information, please note that no transmission over the Internet can ever be guaranteed to be secure. Consequently, please note that we cannot fully guarantee the security of any personal information that you transfer over the Internet to us.

  1. Retention periods

Information collected on our website will only be retained for as long as necessary to fulfil the purpose for which it was collected or until you request that the Data be deleted.

Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

  1. Your Rights

You can access, correct, change, and delete certain personal information associated with your account by contacting us using the details in the “Further questions, making a complaint and contacts” section of this policy to request any of the following:

  • confirm whether or not personal data about you is being processed;
  • provide you with further details about how we process your personal data;
  • provide you with a copy of any data which we hold about you;
  • withdraw your consent to using your personal information, where we rely on your consent as a legal basis to justify using your personal data;
  • consider any valid objection to the processing of your personal information (including the right to object to processing on grounds related to your particular situation where we are relying on our legitimate interests as a legal basis for processing);
  • request to update or delete personal data which we hold about you;
  • restrict the way that we process your personal data;
  • consider any valid request to transfer your personal data to a third party provider of services (data portability); and

We will consider all those requests. However, certain personal information may be exempt from those requests in certain circumstances, which include a need to keep processing information for our legitimate interests or to comply with a legal obligation. If such an exception applies, we will notify you when responding to your request. Please note that we may ask you to provide us with information necessary to confirm your identity before responding.

  1. Changes to the Privacy Policy

We reserve the right to modify this Privacy Policy at any time. If we decide to change our Privacy Policy, we will post the updates to here and on any other place we deem appropriate, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

If we make material changes to this Policy, we will notify you here, by email, or by means of a notice via our Site, at least ten (10) calendar days before the changes take effect.

The latest revisions of our Privacy Policy was published on 25 November 2020.

Please check back regularly to keep track of any Privacy Policy updates.

  1. Data Protection Authority

In the EEA, you have the right to direct questions or lodge a complaint about our treatment of your personal information with our supervisory body for data protection – the Information Commissioner’s Office in the UK, at any time at:

Information Governance Department,
Information Commissioner’s Office,
Wycliffe House, Water Lane, Wilmslow,
Cheshire, SK9 5AF

  1. Further questions, making a complaint and contacts

If you have any questions regarding this Privacy Policy, if you wish to exercise any of your rights in relation to your personal information, or if you want to object to the collection or processing of your data by Pamela Golden, whether entirely or partially, please contact our Data Protection Officer who can be reached at privacy@pamelagolden.com.

 

COOKIES POLICY

We use cookies and similar technologies (collectively, “cookies”) to provide and secure our website, as well as to analyse the usage of our website, to collect some of the information set out in this Cookies Policy and in order to offer you a great user experience.

Sections

Below you will find information about the following:

  1. What are cookies?
  2. What do we use cookies for?
  3. Use of external tools on our website – Google Analytics
  4. Your consent
  5. How do you manage, control or block cookies?
  6. Changes to the Cookies Policy
  7. Data Protection Authority
  8. Further questions and contacts
  1. What are cookies?

A cookie is a small piece of data sent from a website and stored in your web browser on your computer, mobile or other handheld device, while you are browsing a website.

  1. What do we use cookies for?

We use cookies to make our Site easier to use and to analyse website traffic.

Our Site may include from time to time, marketing cookies and remarketing pixel provided by third parties. That allows these parties to collect the information that you have visited our Site and were interested in certain offers. We may also use beacons, tags, click tracking codes and scripts to analyze trends and movements of users around the Site, gather information about user base as a whole and how we can improve our service and Site.

Cookies, web beacons, tags and similar technologies, managed by us or third parties, serve various purposes on our Site. Based on purpose, they can be either essential for the functioning of our Site and Services or enable us with extra functionality such as tracking trends and movements of the users, analysing demographic information, provide performance and analytic data about the Site and serve advertising. Based on the purpose we classify them in the following categories:

  • Strictly necessary cookies: These cookies are necessary for the website to function. They may be used for Cookie Consent. You cannot manage this type of cookie in our system and to disable them, you’ll need to switch them off across-the-board in your browser settings. You can set your browser to block or alert you about these cookies, but please note that your consent to cookies is required by law and so we have to use a Cookie Plugin to get your consent.
  • Analytics cookies: We use analytics services by third parties to collect information about the use of this Site, such as number of visits, pages visited, popularity of certain content. Analytics tools use tracking cookies to recognize your device and compile information about you. They collect information such as what pages you visit and how much time you spend on these pages, the IP address assigned to you, what operating system and web browser you use, and what site you visited prior to visiting our website. If you disable these cookies we will not know when you have visited our site, and will not be able to monitor and improve its performance.

A list of the cookies we use on our Site in our designated Cookie Settings tool.

  1. Use of external tools on our website

Google Analytics

We have integrated an analytics tool from Google into our website, which allows us to evaluate user behaviour and to improve the user experience on our site (with anonymisation function).

Google Analytics is a web analytics service. Web analysis is the gathering, collection and analysis of data about the behaviour of visitors to websites. Among other things, a web analysis service collects data on which website a data subject has come to a website from (so-called referrers), which subpages of the website were accessed or how often and for which period of time a subpage was viewed. A web analysis is mainly used to optimise a website and for the cost-benefit analysis of Internet advertising.

The operator of the Google Analytics component is Google Inc., 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, USA.

Google Analytics uses cookies. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. Google might transfer the personal information collected via this technical procedure to third parties.

As IP anonymisation is activated on our website, your IP address will be shortened by Google within Member States of the European Union or other states in agreement with the European Economic Area. Only in exceptional cases, the full IP address is sent to and shortened by a Google server in the USA. On behalf of the operator of the website, Google will use this information to evaluate your use of the website, compile reports on website activity and to provide further services related to website and internet use to us. The IP address transferred through your browser to Google Analytics will not be combined with other data held by Google.

In addition, this website uses the Analytics feature UserID to track interaction data. This User ID will be additionally anonymized and encrypted and will not be linked with other data.

You can prevent the storage of cookies through our Cookie Settings link on our Website; or by a corresponding setting of your browser software; however, please note that if you do this, you may not be able to use all the features of this website to the fullest extent possible.

In addition, you may prevent the collection of the data generated by the cookie and related to your use of the website (including your IP address) by Google as well as the processing of this data by Google by downloading and installing the browser plug-in at this link: https://tools.google.com/dlpage/gaoptout?hl=en

This browser add-on informs Google Analytics via JavaScript that no data and information about website visits may be transmitted to Google Analytics.

In addition, a cookie already set by Google Analytics can be deleted at any time via the Internet browser or other software programs.

Further information and Google‘s applicable privacy regulations can be found at https://policies.google.com/privacy?hl=en

The following link provides a further explanation of Google Analytics https://marketingplatform.google.com/about/

Our website also uses Google Analytics performance reports relating to demographics and interests and reports on Google Display Network impressions. You can disable Google Analytics for display advertising and customize the ads on the Google Display Network by visiting the ad settings at this link: https://adssettings.google.com

  1. Your Consent

When you first visit our website, it will present you a designated Cookie Notice and pop-up tool that enables you to find a list of the different categories and a list of vendors serving them and choose which types of cookies you would like our Site to use. By browsing our site, closing the Cookie Notice message, or clicking “Accept All Cookies” in it, you agree to our use of cookies, web beacons and similar technologies as described herein and in our Privacy Policy.

You can decide to withdraw your consent at any time. You can manage your preferences regarding Cookies by modifying them in the designated “Cookie Settings”  tool on our Site or refer to the “How do you manage, control or block cookies?” section below for more information.

  1. How do you manage, control or block cookies?

You can manage your preferences regarding Cookies by modifying them in the designated “Cookie Settings” tool on our website. Go to the “Manage Cookie Settings” section below and click on the link. You can opt-out of each cookie category (except strictly necessary cookies) by clicking on the corresponding category and disabling it.

You can also modify your Cookie preferences directly from your browser. Almost all browsers allow to detect Cookies and block them automatically. Please note that if you disable our website Cookies or Cookies in general in your browser settings, this will prevent functionally required cookies and certain sections or features of our Site will not work.

Browser settings are usually found in the ‘Options’ or ‘Preferences’ menu. Browser-specific help with cookies can be found in the links below. For further information, we recommend referring to the documentation of your browser.

  1. Changes to the Cookies Policy

We reserve the right to modify this Cookies Policy at any time. If we decide to change our Cookies Policy, we will post the updates to here and on any other place we deem appropriate, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. Please take a look at our Privacy Policy if you’d like more information about cookies, and on how and why we use them. Since the number and names of cookies may change, the list of Cookies may be updated from time to time.

The latest revisions of our Cookies Policy was published on 25 November 2020.

Please check back regularly to keep track of any Cookies Policy updates.

  1. Further questions and contacts

If you have any questions regarding this Cookies Policy, please contact our Data Protection Officer who can be reached at privacy@pamelagolden.com.

 

  1. Manage Cookie Settings
Cookie settings
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